Catalog
OUR GOAL
At Imporial, our goal is simple: to transform your house into a home. We are committed to providing high-quality, stylish home essentials that enhance your living space with comfort and elegance.
We offer shipping to customers within Australia. Orders are delivered directly to the provided shipping address during checkout.
Processing & Shipping Times
- Processing Time: Orders are processed within 1-2 business days (Monday to Saturday).
- Shipping Time: Delivery takes 2-6 business days, depending on the destination.
- Estimated Total Delivery Time: 3-8 business days (Processing + Shipping Time).
- Orders placed after 00:00 GMT will be processed the following business day.
- We do not process or ship orders on Sundays or public holidays.
Shipping Costs
Enjoy free shipping on all orders!
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can also visit our order tracking page. Please allow up to 24 hours for tracking updates to be available.
Delays & Delivery Issues
While we strive to meet delivery estimates, unexpected delays may occur due to high shipping volumes, customs processing, or other unforeseen circumstances. If your order has not arrived within the estimated timeframe, please contact our support team for assistance.
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it under the following conditions:
Return Window
You have 14 days from the date of delivery to request a return.
Product Condition
We only accept returns for new, unused, and unopened products in their original packaging.
Return Shipping
The cost of return shipping is the responsibility of the customer. We do not provide prepaid return labels.
Return Method
Returns must be shipped by post to our designated return address. We do not accept returns in-store or at drop-off locations.
Refund Processing Time
Once we receive your returned item, we will inspect it and process your refund within 14 days. The refund will be issued to the original payment method.
Restocking Fee
There is no restocking fee for returns.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service via our contact page within 14 days of receiving your order.
- Provide your order number and reason for the return.
- You will receive instructions on how and where to send your return.
- Once we receive the item and inspect it, we will process your refund within 14 days.
Exchanges
We offer exchanges for defective or incorrect items. If you wish to exchange an item, please contact us through our contact page.
Non-Returnable Items
Certain items cannot be returned, including:
- Items that are used, opened, or not in their original packaging.
- Gift cards or promotional items.
- Perishable goods or personal care items (if applicable).
Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with your order details and photos of the issue. We will arrange for a replacement or refund.
Return Address
To return an item, please send it to the return address provided by our customer service team after your request is approved.
If you have any questions or need assistance, feel free to contact us:
- Contact Form: Click here
- Phone: +61871003299
- Email: contact@imporial.com
Our Hours:
- Monday to Friday: 08:00 - 17:00 GMT
- Saturday & Sunday: Closed
We strive to respond within 24 hours.
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Frequently Asked Questions
Ordering & Shipping
Orders are processed within 1-2 business days. Delivery typically takes 2-6 business days, depending on your location. You will receive a tracking number once your order is shipped.
Yes! We offer free shipping on all orders, with reliable and trackable service.
Currently, we only ship within Australia.
Return & Refund
We offer a 14-day return policy. If you're not completely satisfied with your purchase, you can return the item in new, unused condition within 14 days of receiving your order. The return shipping cost is the responsibility of the customer.
To initiate a return, please contact our customer service team with your order number and reason for the return. Once approved, you will receive instructions on how to return your item to our designated address.
Some items cannot be returned, including used or opened items, perishable goods, or custom products. Please refer to the product description for specific return eligibility.
Yes, we request that the item is returned in its original packaging, unused, and in the same condition as when it was received.
If you receive a defective or damaged item, please contact us immediately with your order details and photos of the issue. We will arrange for a replacement or refund as needed.
Payments & Billing
We accept a variety of payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Yes, we use the latest encryption technology to ensure that all your payment information is securely processed and protected.
STILL NEED HELP?
Click the button below to fill out our contact form. We strive to respond within 24 hours.
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